If you've read my column before, you've mostly seen reviews of software development tools for WebSphere. This column is a bit of a departure from the usual. All of us have experienced calling a support desk for help, and afterward feeling more frustrated than before the call. Support p...
Nov. 26, 2004 12:00 AM EST Reads: 12,686 Replies: 2







Jay Johnson is a J2EE architect at Qorusoft.





















